Managing Your Custom Experience
Welcome! We're here to make your ordering process smooth and enjoyable. Whether you're placing a small or large order, we offer flexible options to meet your needs.
While most orders have a minimum quantity, we can discuss possibilities for smaller amounts. For huge orders, we recommend starting with a small test batch to ensure you're satisfied with the results.
If you need to change or cancel your order, please contact us promptly before production begins, and we'll be happy to assist you. Our team can also review your design to ensure it works perfectly with our materials and printing methods.
Please note that we cannot print designs with inappropriate or copyrighted content without permission. If you have any questions, we're here to help.
We're committed to supporting you throughout the entire process, from design to delivery. Feel free to explore the topics below for more information.
Frequently Asked Questions
What is the minimum order for custom stickers?
The minimum order for die-cut custom stickers is $26 for glossy-coated white vinyl. The number of stickers you receive depends on the size of the stickers, but color and cut do not affect the minimum order. This allows for flexibility in your design choices while meeting the minimum order requirement.
For sheet stickers, the minimum order is $28. Size is options and the sheet can be filled with as many stickers as will fit. These sheets are kiss cut, allowing individual stickers to peel away from the sheet. This option is great for those who need a variety of smaller stickers or prefer a different format. Visit our custom sticker page for additional pricing details and to explore the various options available.
Can I print multiple designs in one order?
Yes, you can print multiple designs in one order by submitting each design separately and ensuring each meets the minimum quantity criteria.
Can I use copyrighted material in my sticker design?
Using copyrighted material without permission is not allowed. Ensure you have the rights to any images or content used in your design.
Can you refuse inappropriate content?
Yes, we reserve the right to refuse orders with inappropriate content, including mature, violent, or hateful imagery. Contact us with any questions.
Can I change the size of the sticker after the order is done?
There's only a short time from order to production, but if you're quick before it goes to printing, you might be able to change it. This will affect delivery times.
Will your custom printed stickers leave damage on surfaces once removed?
Fear not, they won't! With the exception of our permanent vinyl stickers, we use a removable adhesive that is durable enough for both indoor and outdoor use. This means that although your custom stickers will stay stuck for years, when it comes time to remove them, they won't leave any residue or gunk behind, and won't damage any surfaces. You can use your custom sticker designs as wall or floor stickers and be sure that they will leave no trace when removed.
Are your custom stickers weatherproof?
Are weatherproof. They're able to withstand exposure to wind, rain, and sunlight. Most of our stickers are printed on premium vinyl with a permanent adhesive and are coated with a protective laminate that makes them super durable and resistant to fading, scratching, tearing, oil, and water. Custom stickers can even be safely run through a dishwasher.
Account Settings
How do I create an account?
You will need to fill in your account and address information, as well as choosing a password. Alternatively, click on the "Create an Account" button in the top-right corner of the page.
How do I login to my account?
From any page on our website, click on the "Login" button on the top-right corner of the page. Once the login page loads, enter your email address and password you supplied upon user registration. If you have forgotten your password, click the "Recover Your Password" link in the dialog box.
Why do I need an account?
Opening an account with StickerCacti.com is quick and easy and it allows you to:
1.Save your artwork.
2.View order history, and track your order.
Also, creating an account allows us to assist you more easily if anything needs to be changed with your order.
How do I change my Decals.com account password?
If you are not currently logged into your account, please click the "Login" button in the top-right of the page. Once you are logged in, navigate to "My Account" and you will be presented with the option to change your password. Supply your current password as well as the new password you are changing it to, and verify the new password to complete the change.
Order Related
How do I place an order?
To place a successful order, please follow the following steps:
1.Choose your product and size you want to create/order and click on "Start Designing!".
2.Use the online design editor to either upload your own file or utilize our wide variety of clipart to customize your product.
3.Once you have completed your design, click "Accept Design" and review your order.
·This page also allows you to select if you would like to receive a proof prior to placing your order. Either select, "Approved As Shown" to move straight into production, or select "Have Artwork Reviewed" to receive an email proof for approval.
4.Once you have added all the items to your cart, please proceed to checkout. If you do not currently have any account, you will be prompted to login or create one. Once you have created an account or logged in, enter in your Billing and Shipping information and submit payment.
5.Once the artwork is approved, and payment is submitted, we will begin production on your product and ship it to you once completed.
Can I cancel or make changes to my order after it has been placed?
Ordering product from one of the most efficient and technologically advanced sign companies in the U.S. does have one drawback. With our automation and commitment to meet or exceed deadlines, we are unable to make any edits of any type to orders once they have been placed into our production queue. So please verify your proof, ship to address, and quantity prior to giving your final approval.
What are the bleed and safe zones?
A bleed zone is the extra margin on print materials that is meant to be trimmed off when the product is cut to its final size. So the bleed zone is referring to the color your print bleeding off the edge of the page. This allows your color to go completely to the edge of your product, leaving no white border or edge around your printed product.
A safe zone is the area where your text, logo, or image will be on your label, sticker or decal. Making sure your text or image is within the safe zone is the only way to avoid any of these elements being trimmed off once it is cut to its final size.
What does die-cut mean?
Die-cut means that we are cutting through both the vinyl sticker material and the paper backing. This cut type doesn't give you a border or edge. Another way to look at it is to think of it like a "cookie cutter." Your stickers are all individually cut out to the contour of your design, so you have individually cut stickers with no border.
What does kiss-cut mean?
Kiss-cut means we are only cutting through the vinyl layer ("sticker material") and not cutting through the paper backing, leaving an edge or border around your sticker. When you choose a kiss-cut sticker, you will have extra material around your sticker for easy peeling.
Transportation/production related
How long will it take for my order to arrive?
Our centralized production facility allows for shipping, within 90% of the United States, within four business days. Unless otherwise specified, at the time of ordering, your products will be shipped via UPS Ground. If you have any questions about shipping rates or rush production, please contact customer service at 【客服联系方式】prior to ordering. For more information, please view our complete【跳转详细介绍页面】
Can I track my order?
Yes, you can! We update the status of your order every step of the way with our Live Order Tracking system. Once you place your order, you will receive a unique Live Order Tracking number via email that will allow you to track your order. Looking for the current status of your order? Just click the link in the email and get the most recent updates from our Live Order Tracking system. Once we ship your order, you can track the delivery with the provided UPS tracking number.
How much does shipping cost?
Shipping costs will depend on your destination and order total. 【点击跳转计算运费】
What is the turnaround time for production?
At StickerCacti.com, we offer flexible production time ranges for you to choose from. Because it's important for you to have ultimate control over your order, our production times range from one to five business days. This allows you to make the final decision on when you need your order.
Payment Related
What forms of payment do you accept?
We accept VISA, MasterCard, American Express, and Discover credit cards. All orders must be paid for prior to being put into production.
How do I use coupons and promotion codes?
You can add your coupons or promotion codes once you are in the shopping cart. Simply add your code in the Discount Coupon box and click the "Apply Code" button. If the coupon is valid, it will be applied ot your total bill and you will see your bill being discounted for the correct value.
Aftermarket issue
What is Decals.com return policy?
If you have any issues with your order, contact us right away and we will make it right. For more information, view our 【完整退货政策,点击跳转】
About Environmental Protection
What eco-friendly materials do you offer?
About
Are sustainable stickers and labels waterproof?
No, the material these stickers are printed on is splashproof only. That means it can handle light contact with water.